ITIL® Certification - IT Service Management
ITIL® is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by many hundreds of organizations around the world,
a whole ITIL philosophy has grown up around the guidance contained within the ITIL books and the supporting professional qualification scheme. ITIL consists of a series of books giving guidance on the provision of quality IT services, and on the accommodation and environmental facilities needed to support IT.
Benefits for Individuals
- Provide a practical framework for identifying, planning, delivering and supporting IT services to the business.
- Increase business productivity, efficiency and effectiveness through more reliable IT services.
- Define processes with clearly documented accountability for each activity to increase efficiency.
- Enable a business to keep pace with change and drive business change to its advantage.
- Help employees to focus on the needs of the customers and user experience rather than spending too much time on technological issues.
Benefits for Organizations
- Align IT services with business priorities to achieve strategic objectives.
- Increase value from the service portfolio while reducing costs and risk.
- Enable successful business transformation and growth with an increased competitive advantage by defining and managing the customer and service portfolio.
- Increase competence, capability and productivity of IT staff and better utilize the skills and experience of staff.
- Improve user and customer satisfaction with IT as well as the end-user perception and brand image.
What are the Benefits of COBIT 5?
COBIT 5 provides a comprehensive framework that assists in achieving organizational objectives for the governance and management of enterprise IT.
So what are the benefits of using COBIT 5 to establish an IT management and governance framework?:
- Maintaining high-quality information to support business decisions
- Achieving strategic goals and realize business benefits through the effective and innovative use of IT
- Achieving operational excellence through reliable, efficient application of technology
- Maintaining IT-related risk at an acceptable level
- Optimizing the cost of IT services and technology
- Supporting compliance with relevant laws, regulations, contractual agreements and policies
In short COBIT 5 provides globally accepted principles, practices, tools and models to help increase the trust in, and value from, IT and this extended guidance will provide IT, business, security, risk, assurance and consulting professionals with a more robust framework to assist in delivering and sustaining organizational objectives and strategy.