Avaya

The key to a successful and effective implementation of any new communications system is to ensure that it can deliver the maximum benefits to the business in the shortest time frame.

Drawing on its in-depth experience of the Avaya IP Office communication system, Amazon Group are in the unique position to be able to provide a portfolio of web-based training courses to help a business maximize its investment in its phone system, right from the outset.

Amazon Group’s  End-User Training for Avaya IP Office is targeted at all new and existing Avaya IP Office Release 8 and higher customers.

Unified Communication
Collaboration

Avaya Communication Server (CS) 1000 7.5 System Administration and Management (6351C)

• Avaya Aura Communication Manager and CM Messaging - Embedded Implementation (4U00030K)
• Avaya Aura Session Manager and System Manager Implementation (4U00040K)
• Avaya Aura Communication Manager Messaging Embedded Administration, Maintenance, and Troubleshooting (5M00050)
• Avaya Aura® Communication Manager Maintenance and Troubleshooting (5U00040I)
• Avaya Aura Session Manager and System Manager Support (5U00050K)
• Avaya Aura Communication Manager Administration (5U00051K)
• Avaya Aura® Session Manager and System Manager Implementation, Administration, Maintenance and Troubleshooting (5U00097)
• Avaya Communication Server 1000E Release 7.5 Implementation and Upgrade (6376C)
• Avaya Aura Session Manager and System Manager Administration (9U00160K)
• Avaya Aura Communication Manager Messaging: Implementation (ATI01731V)
• Avaya Aura™ Communication Manager Implementation (ATI02348I)

Contact Center

• Avaya Aura™ Contact Center - Communication Control Toolkit and Contact Center Multimedia Implementation (3607C)
• Avaya Aura Contact Center - Installation and Configuration (3608C)
• Avaya Aura Contact Center Administration (3609C)
• Avaya Aura Contact Center - Orchestration Designer Scripting (3610C)
• Avaya Aura™ Contact Center Fast Track - Installation, Administration, and Scripting (3621C)
• Avaya Aura Contact Center Implementation (4C00020K)
• Avaya Aura® Contact Center Support (5C00030K)
• Avaya Aura® Call Center Elite Implementation and Maintenance (5C00091I)

Voice

• Avaya Aura Contact Center Implementation (4C00020K)

Networking
Routing & Switching

• ERS 8800/8600 Installation and Configuration (5D00017I)
• ERS 8000 Series Advanced Configuration and Maintenance (5D00018I)

Small Medium Enterprise (SME)

Voice

• Avaya IP Office™ Platform Technical Basic Implementation (10S00005K)

Unified Communications Platforms
Collaboration

• Avaya Aura Communication Manager and CM Messaging - Embedded Support (5U00060K)

Messaging

 

• Avaya Aura Communication Manager and CM Messaging - Embedded Support (5U00060K)

Messaging
Collaboration

• Avaya Aura Communication Manager and CM Messaging - Embedded Support (5U00060K)

Messaging

• Avaya Aura Communication Manager and CM Messaging - Embedded Support (5U00060K)

Contact Center

• Avaya Aura Experience Portal and Proactive Outreach Manager (5C00040)
• Avaya Aura Experience Portal and Proactive Outreach Manager (5C00040)
• Avaya Contact Recording and Quality Monitoring Installation and Configuration Bootcamp (5C00140I)
• Avaya Contact Recording R12.0 Installation & Administration (5C00640)
• Avaya Framework Installation & Configuration for Avaya Aura Workforce Optimization (5C00641)
• Avaya Quality Monitoring Configuration & Administration (5C00642I)

Routing & Switching

• ERS 8000 Installation, Configuration and Maintenance Fast Track (5D00019I)

Collaboration

• Avaya Aura® Communication Manager Administration (5U00041I)
• Avaya Aura Communication Manager Fundamentals (ATI01672V)