Special offers

• This track designed for students who would like to fast-track their ITIL Expert Certification.
• Participants will learn about the principles and core concepts of the Service Lifecycle approach to IT Service Management at the management-level, according to the ITIL v3 Lifecycle approach. This includes a focus on the management and control elements of the Service Lifecycle and the processes associated with all Lifecycle modules, including ITIL Foundation V3 ,Service Strategy (SS), Service Design (SD), Service Transition (ST), Service Operation (SO), and Continual Service Improvement (CSI).
• The Managing Across the Lifecycle capstone course will be started on completing the five Lifecycle courses and exams.
• This training course is delivered through classroom “instructor-led” only without  e-learning
• ITpreneurs' courseware is designed using an engaging, scenario-based approach to learning the core disciplines of the ITIL best practices in a highly engaging manner.

Learning Objectives

At the end of this course, the learner will gain competencies to:

• Learn ITIL Foundation V3
• Learn the concepts of Service Management as a Practice
• Understand the Service Lifecycle at the core of ITIL
• Be confident in the general concepts, definitions, key principles and models of ITIL
• Understand how the Service Management processes and functions contribute to the Service Lifecycle and be able to explain the objectives, scope, concepts, activities, key metrics (KPIs), roles and challenges for all of the ITIL processes
• Learn how technology enables the Service Lifecycle and how other complimentary guidance align with ITIL
• Understand implementation considerations, technology and implementation requirements
• The activities, methods and functions used in each of the Lifecycle processes
• The application of the processes, activities and functions to achieve operational excellence
• How to measure performance
• The challenges, critical success factors and risks involved in implementing and improving service management

 

Prerequisites

• Students must complete the associated self-paced study course sections prior to attending the Lifecycle classroom portion of these classes completion will be verified via ITpreneurs LMS systems if you choice” method one”.
• There is no minimum requirement but a basic IT literacy and around 2 years IT experience are highly desirable.

 

Audience

This program will be of particular interest to:

• IT professionals who could be IT managers or consultants looking to use the breadth of the ITIL framework and developing a proper understanding of the key functions and processes of ITIL.
• Professionals who would like to widen and deepen their knowledge, particularly those who are ambitious to grow into managerial oriented positions. Example: IT Manager, Process Owner, ITSM Implementer, ITIL Consultants.

Examination Information

• Exam vouchers will be issued upon completion of the Bootcamp. The vouchers will allow learners to book exams after the Bootcamp at a time and location convenient to them with their own Proctor.
• Each exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions. Duration is 90 minutes.
• Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter.

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